Utilizing PizzaCloud’s Telephone System Options to Make Your Telephones Cease Ringing

Out of its 2,000+ pizza restaurant prospects, there may be one factor PizzaCloud’s workforce by no means hears: “I’ve loads of employees and no points answering my telephones.” That’s the reason PizzaCloud has spent the final yr constructing new options to cut back telephone calls within the retailer to a naked minimal.

Pushing Prospects From Telephone to Internet Orders

Through the use of PizzaCloud’s new text-enabled telephone system options, your prospects may be greeted with a message like “Thanks for calling Tremendous Pizza. To obtain a textual content message with hyperlinks to our on-line ordering, press one now. To put an order or communicate with employees, press two now.” Virtually each retailer sees not less than a ten% swing from telephone to internet orders inside 60 days, and one buyer not too long ago mentioned he went from 75% telephone/25% internet orders to 35% telephone/65% internet orders in simply six months.

A.I. Digital Name Heart

What precisely IS “A.I.” name dealing with?  Consider it as a high-end, third-party internet ordering platform delivering orders to your POS system. However as an alternative of arms on a keyboard, the client known as the shop and the A.I. answered.

After actually 10 totally different so-called “A.I.” corporations, PizzaCloud lastly discovered a companion whose service actually works and was keen to correctly combine with PizzaCloud. PizzaCloud integrates together with your POS system, and the telephone system itself solutions the calls and interacts with the caller, taking orders, answering questions and giving data. Relying on what POS system you employ and the extent of information entry it permits, PizzaCloud can deal with between 70% and 90% of the calls.

So, what occurs to the opposite calls? PizzaCloud has the benefit that they’re additionally your telephone firm, so they only pop these calls to the shop (or to considered one of PizzaCloud’s name facilities if that may be a higher match). The underside line is low, flat-rate per-order pricing, no up-front setup charges or commits, and your telephones cease ringing off the hook.

Different options presently being developed by PizzaCloud embody name transcription and automatic high quality assurance scoring, flagging “unhealthy calls” for evaluate, and many others. It’s like having a complete QA workforce at your disposal.

Discover out extra by visiting pizzacloud.internet.