Flying Pie Testing Conversational AI for Telephone Orders

Idaho-based Flying Pie Pizzaria has begun testing a conversational AI ordering platform from kea in any respect seven of its areas.

In keeping with a press launch, the purpose is to enhance Flying Pie’s visitor expertise by guaranteeing that each telephone order is answered and positioned throughout peak rush hours.

Based by CEO Adam Ahmad in 2018, kea describes itself as “the cashier within the cloud bettering hospitality and restaurant operations with AI.”

At the moment, Flying Pie will get greater than 50% of its to-go orders by way of the telephone. In small cities the place the chain operates—resembling Eagle, Idaho—telephone ordering is frequent, however not each name will get answered, particularly at areas dealing with a labor scarcity.

“We wish to seize each telephone order at peak instances, and proper now we are able to’t,” Flying Pie proprietor Florian Penalva mentioned. “However with a cashier within the cloud that is aware of our complete menu entrance to again and that may place an order in just some seconds, we are able to each improve the variety of calls answered and the velocity at which orders are positioned. We’ve all cause to consider that is going to work.”

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Since Flying Pie Pizzaria not too long ago transitioned to Olo, a number one open SaaS platform that handles digital ordering and operations for eating places, the chain can use Olo’s integration of kea for telephone orders. In 4 weeks, the press launch states, kea discovered all of Flying Pie’s 15,000-plus menu entities, which incorporates all unique gadgets and potential customizations. Now, when a name is available in, kea triages the decision, transcribes the order, confirms it with the client, handles fee, and sends the order by way of Olo.

kea all the time has a human within the loop to make sure there aren’t any accuracy points or expertise adoption boundaries on the client’s finish, the corporate famous. If the decision drops, or if the shoppers prefers to talk to an individual, a kea operator will bounce in and end the order.

Flying Pie Pizzaria marks kea’s third collaboration in 2023 alone. Within the final eight months, the corporate says it has seen a “100% elevate in eating places adopting its expertise.”

“There’s a transparent want for expertise that digitizes the telephone channel, and I’m glad eating places are getting it and quick,” Ahmad mentioned.